5 Best Maid Agencies in Singapore (MOM Statistics and Reviews)

If you are looking a reliable, good maid agency recommendation in Singapore, look no further! This article provides the most fair, unbiased, updated and unfiltered selection of the best maid agencies in Singapore (ratings and reviews on MOM platform).

Our selection of maid agencies is based on mainly MOM Employment agencies and personnel search (EA Directory). You can use the EA Directory to find good maid agencies that match your needs, check the agencies’ service quality and performance, and shortlist and compare different employment agencies.

Coupled with online reviews and stats, you also need always interview the agencies directly by asking them the right questions. Speaking to the staff and owner will get you a feel of the service you are getting.

If you are lost, here is a step by step guide to bring you through hiring a reliable maid agency in Singapore. If you are looking for a directory of the best maid agencies in Singapore, you can visit our own professionals page.

Factors taken into account

What are the governing metrics when it comes to rating a good maid agency? Here are the factors that were taken into account when choosing the trusted maid agency in Singapore.

  • Experience of maid agencies
  • Placement volume over a given period
  • Transfer rate
  • Retention rate
  • Ratings and reviews
  • Demerit points

 

Experience

Even though it is good to have an experience maid agency, this is not really an important factor. You want to find a good maid agency, regardless of how long they have been in the industry for.

Yet, most good maid agencies are those with good amount of experience.

Placement Volume

Placement Volume is the number of FW work passes approved for the agency within a year. The greater the placement volume, the more businesses the agency is involved with.

High placement volume generally means that the agency is doing relatively well.

Transfer Rate

Transfer rate maid agency

Transfer rate is the percentage of FDWs placed by the agency who has transferred to 3 or more employers within a year.

There can be many reasons for an agency to have a high transfer rate.

Maybe the company is not offering high-quality maids. Or, they are unable to match employer requirements.

Either way, you’re most probably looking for a helper whom you can’t rely on, right?

So, it is better to opt for the maid agency with a low FDW transfer rate which is ideally less than 1.5%.

Retention Rate

Retention rate is the percentage of FDWs placed by the agency who have stayed with the same employer for at least 1 year.

Retention rate maid agency

Definitely, the higher the retention rate, the better it is. An agency with a retention rate higher than the industry average is considered good. Higher rate usually shows that the employer is satisfied and has thus stayed with the agency for more than a year.

Do note that retention rate goes along with placement volume. Hiring an agency with 100% retention rate but has only one employee doesn’t make any sense.

Reviews

For online reviews, we look mainly at MOM EA directory, where there are MOM maid agency ratings. We recommend you not to look at customers review on Facebook and Google because most of the reviews are made maids themselves. If you are looking for customer reviews, you should look at the EA directory.

Agencies chosen have at least 130 reviews and are rated overall 4 stars and above.

Customer Ratings

Because we are unable to view the exact reviews through the MOM site, we have come up with a summary on the strengths of each agency based on Google and Facebook reviews.

Demerit Points

Demerit points are issued when the agency violates any of the rules in the Employment Agencies Act. We have excluded all maid agencies with demerit points.

Demerit Points Maid Agency

Related: Looking For a Good Maid Agency in Singapore? Here Is Your Complete Guide

Related: Directory of local maid agencies in Singapore

5 Best maid agencies in Singapore

Taking into all the above factors, we have come up with 5 recommended maid agencies that you should not miss in your final selection of agencies.

Licence No EA Name Demerit Points FDW(WP) FDW Retention Success Rate FDW Transfer Rate Customer Service Ratings(Stars)
01C4854 121 PERSONNEL SERVICES PTE. LTD. 0 531 65.14% 0.84% 4.1 259
13C6831 EDEN GRACE MAIDS AND EMPLOYMENT AGENCY PTE. LTD. 0 490 57.4% 0.44% 4.0 258
12C6270 EXPRESS MAID & EMPLOYMENT SERVICES PTE. LTD. 0 438 55.87% 0.25% 4.0 206
89C5166 PRESTIGE MANAGEMENT SERVICES 0 470 75.4% 0.69% 4.2 204
13C6871 WONDERFUL MAID AGENCY 0 360 56.5% 0.65% 4.1 143

121 Personnel Services

121 Personnel Services is able to help out many employers by providing them with theright maids they want for their home. As mentioned by a customer, Rebecca, 121 Personnel Services helped her obtain a domestic helper pass for a PRC helper when many folks said that it is not possible. Another customer, Alice Tan found a good and trustworthy maid with the help of 121 Personnel Services. The agency is gaining hype for their good customer service and honest and reliable staff. 

Services offered by 121 Personnel

Match-Point System

This system functions like a matchmaker and suggests the “best match” based on the employers’ needs, experience, skill sets and character along with the employees’ needs.

No placement fees
The company only deals with transfer helpers with no loans.

Family Satisfaction Program

The program makes sure that you and your members are satisfied with the service.

3 Years guarantee with 2 free re-matching

If the helper does not work out, they will find you a more suitable helper to your needs with 3 years guarantee with 2 free re-matching services.

Office Hours

Mon to Fri- 10:15 to 18:00
Sun: 10:15 to 15:00
Closed on Saturdays and Public Holidays

Contact Details

Address: 545 Orchard Road, #12-07, Far East Shopping Centre, Singapore 238882
Phone: (65) 6733-8121
Email address: service@121personnel.com

 

Eden Grace Maids

Eden Grace Maids is a very professional and upfront maid agency in Singapore.  As experienced by a customer Diana, the agency is reachable and responsive by Whatsapp. She liked their straightforward and clear process. One of their customers Cyrel found Eden Grace Maid more responsible and attentive as compared to other agencies where conditions are crowded and rushed.

Services offered by Eden Grace Maids

Quality selection
Eden Grace Maids conduct do a personalscreening of the applicants before recruiting them.

Quality training
The workers of the agency undergo quality check based on their job offer and get training for work adjustment and orientation.

Integration program
Integration programs are held by the agency to help them grow through character building

Office Hours

Mon to Fri-09:00 AM TO 06:00 PM
Sat-11:00 AM TO 05:00 PM
Closed on Sundays

Contact Details

Address: 545 Orchard Road, #12-07, Far East Shopping Centre, Singapore 238882
Phone: (65) 6733-8121
Email: service@121personnel.com

 

Express Maid

The best part about this express maid agency is their prompt customer service. One of their customers Elaine Chua mentioned that she likes the way the agency keep track of their helper’s progress and how are they coping. Their customers say that they are prompt in returning calls and answering queries. They provide fast service and friendly staff and trained domestic helpers.

Services offered by Express Maid

2 free replacements
If the employers are dissatisfied with their current helper for any reason, the agency will provide a maximum of 2 free replacements.

Placement of foreign domestic helpers
The agency specializes in the placement of foreign domestic helpers mainly from Philippines, Indonesia and Myanmar.

Consultation & Counseling
The maid agency also provide consultation and counselling service to the employers.

Office Hours

Mon to Fri- 10:00 am to 7:00 pm
Saturday-10:00 am to 5:00 pm
Sunday-12:00 pm to 5:00 pm

Contact Details

Address: Blk. 18 Sin Ming Lane, #07-38 Midview City, Singapore 573960
Phone: +65 62625562 & +65 62625593 – 94
Email: enquiry@edengracemaids.com

 

Prestige Management Services

Prestige Management Services is an established international manpoweragency based in Singapore. They are known for providing highly qualified workers from the Philippines. They specializein recruiting, sourcing as well as deploying skilled and semi-skilleddomestic workers from the Philippines. As mentioned by one of their clients, Dexter Paris Palino, they provide good service.

Services offered by Prestige Management Services

Pre-screening
The maids go through meticulous screening and interviewing to meet clients’ requirements

Structured Skills Training
Once hired the maids are trained to meet the needs of the clients.

Specialize in sourcing, recruiting and deploying talents
It provides professional, skilled domestic workers from the Philippines.

Office Hours

Mondays to Fridays – 10 am till 6 pm
Saturdays & Sundays – By appointments

Contact Details

Address: 19 Tanglin Road, Unit 03-59, Tanglin Shopping Centre, Singapore 247909
Phone: (65) 6738 2100

 

Wonderful Maid Agency

Wonderful maid agency is a reliable maid agency in Singapore. One of their customers, Phyllis Savanh found them reliable and fast as they are only 1 Whatsapp message away. Another client Tricia Chong shared that she got her first helper from the agency 12 years ago and will love to go them again. They provide highly skilled and well-trainedmaids mainly from Philippines, Myanmar and Indonesia.

Services offered by Wonderful Maid Agency

Well-trained and sufficiently equipped maids
Their maids go through extensive training to prepare and equip them with relevant skills and knowledge.

Medical Screening arrangement
The agency is aligned with MOM mandatory requirement to send the helper for medical screening before placement.

Comprehensive Insurance Packages
The agency had tied up with recognizedinsurance companies to provide a range of comprehensive insurance packages.

Counselling Assistance
They have counsellors to tackle any conflict or misunderstanding throughout the employment tenure.

Office Hours

Monday, Wednesday, Friday – 11AM to 8 PM
Tuesday, Thursday – 11 AM to 6 PM
Saturday – 11 AM to 5 PM
Sunday – Closed

Contact Details

Address: 462 Tampines St 44 #01-74 Singapore
Phone: 6788 9161

 

How to better qualify good maid agencies in Singapore?

Many times we are stuck at filtering the best agency that can meet our needs. There are thousands of agencies out there, how can I better qualifying the best agency that can suit my needs?

Here are some useful questions to ask the potential agency to ensure they can meet your requirements.

Are they a licensed maid agency?

Maid agencies in Singapore must be licensed in order to operate.

Can I interview the FDWs even if they are not in Singapore?

Most agencies allow webcam and/or telephone interview for choice of FDW not in Singapore to facilitate the selection. Due to the accessibility of some remote centers, prior notice is required for arrangement of such interview.

Find a list of qualified maid agencies in Singapore from our directory.

What after- sales service can I expect from the maid agency?

After-sales service varies from agency to agency. A few examples are:

  • counseling of the FDW
  • renewal of work permit and passports
  • home-leaves
  • endorsement of embassy document
  • replacement of FDWs
  • upgrading skill courses
  • arrangement of air-tickets, and
  • repatriation of the FDWs upon completion of their contracts.

What happens if I encounter problems after hiring the maid?

Most agencies do provide counselling services to the FDWs and advisory service to the employers. Usually, such problems are due to personality or compatibility issues. If the existing FDW needs to be transferred, the agency usually will provide the employer replacement as soon as possible.

How tight is their diligent process when selecting the maids for employment in Singapore?

Most agencies have training centers (owned or through partners) that conduct due diligence on the helpers. However do clarify these with the potential maid agency to understand how they choose their maids.

 

Conclusion

To speak directly to the maid agency, you can view our directory of the best maid agencies in Singapore, where every maid listing contains information including contact info, agency services, email and more.

Importantly, you do not need to necessarily stick to this list. You can do other due diligence such as asking the right questions and asking your peers. Perhaps you can opt for direct hire of transfer maids without a maid agency or getting a part time maid/cleaner.

 

Find reliable maid agencies in Singapore

SGHomeNeeds provides a list of best maid agencies in Singapore in the following areas:

If you are looking for maid agencies to match your personalised requirements, you can contact SGHomeNeeds for a more quick and fuss-free experience.

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SGHomeNeeds’ vision is to provide comprehensive, unaltered and honest feedback about all home service providers in Singapore. Our platform aims to empower homeowners to select the home service providers which can best suit their needs.

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