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Electricians — Commonly Asked Questions

Looking to engage an Electrician? Here is a list of doubts that you may have during a move. These doubts will be addressed on the left. On the right, there is a list of questions you should ask your professional before engaging them.

You can view our directory of electricians here:

General questions about electricians 

What services do electricians provide?

An electrician is a tradesman specializing in electrical wiring of buildings, stationary machines, and related equipment. Electricians may be employed in the installation of new electrical components or the maintenance and repair of existing electrical infrastructure. Electricians may also specialize in wiring ships, airplanes, and other mobile platforms, as well as data and cable.

Electricians generally focus on either construction or maintenance, although many do both. Electricians specializing in construction primarily install wiring systems into factories, businesses and new homes.

Electricians specializing in maintenance fix and upgrade existing electrical systems and repair electrical equipment.

In Singapore, electricians generally need a license to operate. Find out more at: https://www.ema.gov.sg/Licensees.aspx

Electricity Policies and Regulations

The following has been abstracted from Energy Market Authority of Singapore on 14 April 2018 — https://www.ema.gov.sg/Electricity_Policies_and_Regulations.aspx

“As the regulator of the electricity industry, EMA in Singapore aims to ensure a reliable supply of electricity to consumers at competitive prices.

In developing the electricity industry policy for Singapore, which is put into action through regulations, codes of practice and licences, EMA strives to create a market that promotes competition while ensuring reliability of electricity supply.

As a forward-looking market regulator, the EMA introduces new policies and policy changes from time to time to keep pace with the changing environment in the energy market. The rationale and considerations in introducing new and revised policies are set out in EMA’s policy papers. For example, by introducing vesting contracts in 2004, EMA prevented dominant generation companies from exercising their market power to withhold generation capacity and push up electricity pool prices.”

Electricity Licensing

The following has been abstracted from https://www.ema.gov.sg/Licensees_Electricity_Licensing.aspxon 14 April 2018.

“As the regulator, EMA issues licences to companies involved in the generation, retail and transmission of electricity; provision of market support services and operation of a wholesale electricity market. These companies each play a different role in ensuring that homes, offices and industries enjoy a competitive, secure and reliable supply of electricity.

Find out who are these licensees.

Under the Electricity Act, the EMA may exempt any person or class of persons from complying with the licensing requirement. Such an exemption order will be published in the Singapore Government Gazette.

For current Exemption Orders, view the Attorney-General’s Chambers’ website.

EMA also issues licences to electrical workers who are qualified to work on electrical installations. This ensures that electrical installations are safe.

If you are or wish to be an electricity worker, apply for and renew your licences here. “

Gas Policies and Regulations

The following has been abstracted from https://www.ema.gov.sg/Gas_Policies_and_Regulations.aspxon 14 April 2018.

“As the regulator of the gas industry, EMA aims to ensure that natural gas supplied to electricity generation companies and industries, and town gas supplied to commercial users and homes, are safe and reliable.

In developing the gas policy for Singapore, which is put into action through regulations, codes of practice and licences, EMA strives to create a gas industry that safeguards the interests of consumers.

The Gas Network Code, which came into effect in 2008, for example, facilitates open, non-discriminatory access to the gas pipeline network, enabling consumers to buy gas from any gas importers or gas retailers.

An important development in the gas industry is the commencement of a Liquefied Natural Gas (LNG) terminal in Singapore in 2013. This enables the country to diversify and secure its energy sources, by procuring natural gas from markets further afield, besides the piped natural gas delivered from neighbouring countries.

Besides developing the gas industry, EMA sets performance standards for its licensees to ensure high-quality service delivery. In addition, under the Gas Supply Code and the Gas Safety Code, gas licensees are required to meet standards and procedures that ensure the safe and reliable supply of gas to consumers.”

Gas Licensing

The following has been abstracted from https://www.ema.gov.sg/Licensees_Gas_Licensing.aspxon 14 April 2018.

“As the regulator, EMA issues licences to companies involved in the transport, import, shipping and retail of gas, as well as operators of the Liquefied Natural Gas terminal and onshore receiving facilities for piped natural gas.

Find out who are these licensees.

Under the Gas Act, EMA may exempt any person or class of persons from complying with the licensing requirement. Such an exemption order will be published in the Singapore Government Gazette.

For current Exemption Orders, view the Attorney-General’s Chambers’ website.

EMA also issues licences to gas service workers who are qualified to work on gas installations. This ensures that gas installations are safe.

If you are or wish to be a gas service worker, apply for and renew your licence.”

FAQs for Energy Market Authority of Singapore

For more FAQs on EMA of Singapore, visit http://www.ifaq.gov.sg/EMA/apps/fcd_faqmain.aspx

More information about energy market in Singapore

https://www.ema.gov.sg/Electricity_Consumers.aspx

https://www.ema.gov.sg/Gas_Consumers.aspx

https://www.ema.gov.sg/Industry_Partners.aspx

  • Energy Research & Development
  • Human Capital Development
  • Singapore Energy Award
  • EV Charging Systems for Singapore

 

Job specific questions 

What type of electrical work does the electrician offer?

Most electricians offer services including:

  • Electrical wiring projects (buildings, stationary machines, and related equipment)
  • Installation of new electrical components or the maintenance
  • Repair of existing electrical infrastructure
  • Upgrade existing electrical systems and repair electrical equipment
  • Light installations
  • Outlet and socket installations
  • Ceiling fan installations
  • Commercial electrical installations of distribution boards, circuit breakers and other electrical works.

Do they carry warranty to the work they do?

Most electricians give warranty to their professional services, it is important to clarify with them before the job commences.

Do they have the necessary licenses? How about their portfolio?

Electricians in Singapore require licenses to carry out most of the services and electrician can offer. A properly licensed company should be able to provide you with up-to-date licensing information. This will ensure that the work on your home is done properly and is on par with standards for the plumbing industry.

https://www.ema.gov.sg/index.aspx has a database available to allow you to check the credentials of a company that you are considering hiring.

Is the company licensed, insured and bonded?

If you get an answer as “no” to this question, this is the red flag. Licensed companies usually have at least four years of experience and FBI background check. They must have insurance and should be bonded. Ask them to show their license and other certifications to prove their reliability.

Do you check the background of your employee before hiring?

Well, you will not want a criminal or felon to bring into your home. So, it is crucial to ask for some proof that will ensure that the company does a thorough background check before hiring their staff. Often electrician companies list a third party on their website that verifies they actually do background checks. So try to look for some validation.

What kind of guarantee do you have?

You must understand the type of warranty that the electrical service includes. Figure out the lasting period of the warranty and what it covers. Ask about how they would go about filing a warranty claim if something goes wrong. Asking such questions will safeguard you from problems down the road.

Do they provide upfront pricing?

As we mentioned above, you should always ask for a written estimate before starting the work. Having a clear estimate in writing will give you a complete view of what work is included in the price. Also, make sure to ask what if it takes longer than expected, do they charge extra for that. Find out how they tackle more massive electrical job such as a house remodelling.

How long will it take for you to do the job?

Before you say yes to any electrician company, it is essential to understand the timeframe. Ask how much time they will need to perform the electrical repair or service job.

What Safety Measures Will You Use?

Safety is something that you will never want to compromise. While troubleshooting any electrical systems, maintaining the safety is the biggest challenge. As a simple mistake can cost huge losses and disastrous ending, you should know what security measures the electrician company will be putting in place.

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