Looking For a Good Maid Agency in Singapore? Here Is Your Complete Guide

Imagine, you came home after a long hectic day at work, and you get a spotlessly clean house. Your kids’ toys are organized, and a hot, home-cooked meal is ready on the table.

Sounds like a dream? Well, this dream can be true when you have a reliable home helper.

The stress at work makes it difficult for us to cope with the task of taking care of the kids and managing house chores all at the same time. A helper can be your extra pair of hands to do the household chores.

However, hiring a good, trustable maid isn’t that easy.With hundreds of maid agencies are brimming in Singapore, it is difficult to screen one that is good at what they are doing.

So what to look for while selecting a suitable maid?

maid agency Singapore

We cover the following areas in the article:

Things To Consider While Hiring A Maid Agency Singapore

maid agency SingaporeSource


Why should you care about the license?

If this is what you think, here is the answer. A license of a maid agency will ensure you about two things.

First, their continued operation indicates that they haven’t behaved illegally and flouted government rules in the past. So, they are reliable.

Second, they are aware of what they are doing. This will lessen your worry.

You can check for license at MOM’s site EA directory. Only licensed maid agencies will be found.

Retention rate

Retention rate maid agency

The rate of the total helpers placed who have worked with the same employer for 12 months, or more is basically termed as the FDW retention rate.

While looking for a retention rate of a company, remember, the higher the rate, the better it is considered.

As a huge number of people come and go in Singapore, there is a high turnover of employers.

This affects the retention rate of maid agencies.

Hence, it is difficult to find an agency with high retention rate.

So agency with around 50% retention rate can be concluded as pretty good.

Moreover, do consider placement volume along with retention rate as well.

Hiring an agency with 100% retention rate but has only one employee doesn’t make any sense.

Demerit Points

Any maid agency Singapore that falls foul of the Employment Agency Act or any of the associated rules is usually issued with demerit points.

If any agency has demerit points that means they have been up to no good.

Looking for demerit points can help you struck agencies off your short list without wasting a minute.

No matter what reason they have, they got on the wrong side of the government. You should immediately rule out any agencies that have demerit points. Agencies with demerit points can be found here.

You can also do a search at EA directory and check if the agency has demerit points.

Demerit Points Maid Agency

CASE accreditation

The maid agencies that demonstrate fair trading and transparency with their customer, will earn the CASE accreditation.

You can easily trust CASE-accredited maid agency than those who haven’t received accreditation.

Furthermore, in case you have a conflict with your agency, they’ll be more likely to return your money to save their agency from losing the CASE accreditation.

Case accreditation for maid agencies

You can check for agencies with CASE accreditation here: https://app.case.org.sg/casetrust.plx?rm=results

Transfer rate

Transfer rate maid agency

The transfer rate indicates the percentage of all the maids who have been moved three times or more from one employer to another within the last twelve months.

There can be many reasons for an agency to have a high transfer rate.

Maybe the company is not offering high-quality maids. Or, they are unable to match employer requirements.

Either way, you’re most probably looking for a helper whom you can’t rely on, right?

So, it is better to opt for the maid agency with a low F DW transfer rate which is ideally less than 1.5%.

Link: Find reliable maid agencies in Singapore

Customer Ratings

Customer Ratings

MOM has started getting customer ratings since 2016.

Only employers that have hired a domestic helper for at least 3 months are allowed to rate the agency. This ensures that the reviews are credible and reliable.

The ministry told Straits Times that 50% of the employers (out of 20,000) have responded. With that high number of ratings, you are sure that the reviews are extensive and usable.

Mainly, the 4 areas rated upon are:

  • How well did your EA explain the application process, fees, service contract and the FDW employment contract to you?
  • How helpful was your EA when you needed advice or help?
  • How able was your EA in finding an FDW that meets your need?
  • Would you recommend the EA to your friends?

However, take the reviews with a pinch of salt. Even 20 of the biggest agencies are all scoring below 4 in ratings. The employers may be very harsh in their reviews due to their high standards.

Similarly, you can find out more ratings and reviews of reliable maid agencies in Singapore.

Read Related: 6 Best Maid Agencies in Singapore (MOM Statistics and Reviews)

Tips For Selecting The Right Maid Agency Singapore

maid agency Singapore

List your expectations

The moment you decide that you need a maid, the very first thing you must be doing is listing out your expectations.

A detailed list of priorities and attributes will be helpful for you while going through the biodatas of the maids.

Also, make sure to show the list to the agency as well as the maid. Decide whether you need a full-time or part-time maid.

Check the background

Once you are done with the detailed list of expectations, the next step will be the detailed research.

Ask around for recommendations and be careful about gross generalizations.

List out some reputable agencies recommended by your trusted friends or family. Then start screening their background.

Check everything from license to transfer rate as mentioned above in this article.

Check statistics

Some maid agencies may have a high turnover while some may have high accident rate. So, getting the statistics do matters.

Any rate in the high zone should set off the alarm bells in your mind unless they are talking about the success rate.

Read the entire agreement

Although it sounds a bit boring, take the effort to read through the entire agreement.

Unless you want to sing the blues after signing it blindly, read it carefully.

There may be some clauses in the agreement that is tricky.

Once you ink the agreement, you are bound and there is nothing you can do about it.

Specifically, look for the clauses that speak about what if the maid runs away or commits an offense.

Look for maid agencies in Singapore that allow post-dated cheque

Suppose there is a dispute between you and your maid agency.

In such scenario, the chances are you will lose the whole loan repayment for the current maid.

Although the fees for the maid agency will be somewhat higher, having the whole loan amount forfeited is disheartening.

If the cheques are post-dated, you are in control. You can cancel the cheque anytime you want.

Never trust an agency who doesn’t allow you to cancel your maid work permit

If the maid has an outstanding loan, the agency will not want you to cancel the permit till the maid settles her loan with the agency.

It will be daunting for them to re-market your maid to any other employer.

If still, you want to cancel her permit, you may have to pay the repatriation cost.

Find out whether they provide free replacement

Always ask if the agency will replace the maid when required.

Some companies will not replace your maid even if she has committed an offense.

So, beware of such conditions and ask them if they will offer free of cost replacement in such scenarios.

Ask for a timeline

Ask your maid agency for a timeline.

It can usually take one month for a new maid to arrive.

In case they are unable to send you a maid in the committed time, you must be entitled to a refund.

Or they must provide you with a suitable maid from their biodatas unless you get the maid in the decided time.

This is something very crucial to keep in mind unless you want to lose all the money and time.


Link: Find reliable maid agencies in Singapore


Questions To Ask The Maid Before Hiring

maid agency SingaporeSource

You got a reliable maid agency and confident about your selection.

But the process doesn’t end here.

There is one more important task to be done that is interviewing the maid.

You have won half of the battle by hiring a trustworthy maid agency.

However, for the other half, you must ensure you are giving the household responsibility on the right hand.

For this make sure to ask the following questions while choosing a maid.

Introductory questions

  • Where do you come from?
  • Can you describe your daily work activity?
  • Do you have any kid?
  • What is your strength?
  • Have you gone through any training?
  • What is your qualification?
  • Do you like children?

Skill gauging questions

  • What are the qualities of a good helper?
  • Do you know how to handle a crying baby?
  • If my baby hurts herself badly, what will you do?
  • What dish can you cook?
  • What are you best at doing?

Employer and employee relationship questions

  • In case you are not happy with us, what would you do?
  • How will you deal with too many tasks at the same time?
  • According to you, what makes a good employer?
  • What do you expect from us?
  • Would you like to share any unhappiness or difficulty that you’ve faced so far?

5 Common Mistakes in Choosing a Maid Agency Singapore

Finally, do take in mind the mistakes that often Singaporeans commit while selecting a maid agency.

maid agency Singapore

Mistake 1: Looking for the cheapest agency

“Hire us at the lowest price,” “we offer you service at a super cheap rate.”

These lines sound tempting, right? Most of the people prefer the cheapest maid agency in Singapore for cutting back expenses.

Well, there is nothing wrong with thinking about saving money. However, hiring a maid agency only on the basis of low price may end up being a costly mistake (ironic!).

A good maid hire saves you hours of needing to rehiring a new maid, or spend extra dollars sending the current one back home.

A reputable maid agency doing quality background checks, training maids through a more rigorous program etc will ultimately result in higher quality match between you and the maid you are hiring.

Mistake 2: Finding an agency in a hurry

Another common mistake that can make you regret later is searching for a maid agency in a hurry. The worst part is that you can end up with a mediocre or unscrupulous maid recruiter.

The risk of hiring an ineffective agency is really high — when you rush things, it is possible for you to miss out some critical factors.

Take your time, and think of every aspect to lead your way to the ideal helper.

Mistake 3: Not checking online presence

We live in a digital era where any information is just a few clicks away. You can get to know about everything from its services to customer satisfaction on social media channels.

However, people often either forget or neglect to check the online presence of maid agency before hiring.

Whilst there are only a handful of maid directories in Singapore, there are only very few offering detailed reviews and ratings. You can view our directory of maid agencies on SGHomeNeeds itself.

Checking out their past portfolio, customer reviews can reveal a lot about their quality of service. Alternatively, you can visit the agency’s website by searching on Google and analyze the information on the page to check the credibility.

Mistake 4: Believing everything they are told

People don’t realize that everything advertised on the official website of the maid service may not be true.

In addition, the agency will try their best to convince you; after all, marketing is the key to any business.

If you believe in every word, you may be setting yourself up for a trap.

Without looking into outside reviews, you shouldn’t rush into any decision.

Don’t believe in their lies and look beyond the services provided by the official website.

Mistake 5: Hiring a company not approved by the Ministry of Manpower (MOM)

In Singapore, maids (also now as Foreign Domestic Workers or FDWs) are regulated by the Ministry of Manpower (MOM).

Always ask maid agencies for their license number before engaging them.

Alternatively, you can search for licensed maid agencies on MOM’s website .

Final Word

Finding a good maid agency Singapore can be a daunting process.

Since you need to protect your property and family, you must ensure the person who will enter your home is trustworthy.

With the above guideline, you can never go wrong while choosing a maid agency.

Just keep your eye open and do comprehensive research before you sign any agreement.


Find reliable maid agencies in Singapore

SGHomeNeeds provides a list of the best maid agencies in Singapore in the following areas:

If you are looking for maid agencies to match your personalised requirements, you can contact SGHomeNeeds for a more quick and fuss-free experience.

If you have any further questions, you can view our maid FAQ.

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SGHomeNeeds’ vision is to provide comprehensive, unaltered and honest feedback about all home service providers in Singapore. Our platform aims to empower homeowners to select the home service providers which can best suit their needs.

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