Bencool Services

Business Category: Air-conditioning & Cooling and Air Conditioner

  • About

    Bencool Services is an established Singapore based company started by Mr Ben who has more than 30 years of experiences in air-con services. Its specialization includes air-con system installation, repair and maintenance air-con servicing for Residential, Commercial and Industrial sectors. Our team of air-con service specialists is professionally trained to assess your air-con system and recommend the most reliable servicing for your air-con needs.

  • Reviews

    1 Review on “Bencool Services”

    1. Jermaine Bencool Services

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      Was super disappointed with Ben Cool Services. My aircon was leaking and asked them to come down for diagnosis. After diagnosed, the technicians said that we need to do a chemical wash and also to change the rubber tube. We agreed to do that because we trusted their professionalism and the total cost was around $400.
      After changing, the aircon was not cold and my whole family couldn’t sleep due to the hot weather in Singapore. We called them the next day but schedule was full so have to wait for the following day before the technicians could come. We suffered 2 nights without aircon.
      When the technicians came the following day, they checked through again and realised the actual problem was the coil. So they actually diagnosed wrongly on the 1st attempt that cost us almost $400 for nothing. This round they said will need to change over my living room aircon and bring back my bedroom aircon to do a full check on the problem. They charged us another $80 for swapping. I think this is ridiculous! You make us pay for chemical wash for nothing and that was due to the technicians’ fault for wrong diagnosis!
      We called the admin and wanted them to waive off the $80 but instead, the admin guy name John raised his voice and insisted it’s not their fault!
      To me, this $80 should be waived because if in the 1st place the diagnosis was right, I wouldn’t need to pay the chemical wash and labour charge which is around $270 and just need to pay $80 to do the swap.
      I seriously don’t recommend this BenCool Services as they are too calculative and refused to admit their mistakes which their technicians made.
      This is in my opinion only and also I take the trouble to review this so as to let people know what had happened to me and in future if you are to choose another aircon service provider, you will think twice.
      Very bad customer service skills for the admin side and nothing is negotiable.
      Technicians are incompetence resulting in customer paying unnecessary cost.

      1. bencool services Bencool Services

        Dear Jermaine,
        We are sorry to hear of your unpleasant experience that you were less than satisfied with the service. We have been in the business for 14 years and strive to provide reliable services and affordable solutions for our clients.

        As communicated on-site and via phone, we have clarified your concerns stated and we wish to explain there is no misdiagnosis. We have highlighted the multiple separate issues that need to be taken into consideration as the air con unit is more than 10 years old, however you have chosen to rectify selective issue based on your preference.

        1. Waterleak issue
        Aug 2018 – you have requested for general servicing to resolve waterleak issue (your initial primary request). As indicated in service report, we have highlighted that the master bedroom requires
        a) chemical overhaul
        b) insulation and water piping need to be replaced
        c) and outdoor condenser high pressure overheat

        To effectively resolve waterleak issue, there is a need to perform Item A and B which are related to the cause despite your initial request to do chemical overhaul only. Jobscope A and B was agreed upon with rebate on servicing and additional discount requested which we have discounted to the best price we can manage; waterleaking issue was rectified.

        2. ***History: Your aircon coil black and internal clogged resulted in insulation damaged and yellow watermark to surface below the air con unit dated in Nov 2017 (retrieved from service report).

        3. Coil issue:
        We have informed promptly on the coil condition – upon detecting the badly corroded state during the dismantling of the aircon unit. Corroded coil can result in gas leakage.

        The proposal of swapping of dining ac with masterbedroom ac were agreed upon before proceeding with work. Considerations were based on convenience, cost-worthy and to your budget:
        a) Dining ac although is about 10 years old but is less frequently used thus swapping with master bedroom ac (condition is fairly better than the mbr which is of intensive usage)
        b) Down time 3 to 5 of no mbr ac during repair of coil
        c) To pay for the swapping cost only (labour charge)
        d) As of good will, additional service of repairing and reinstallation of master bedroom coil at no cost in view that the corroded coil was due to the existing condition

        All service report detailed with supporting full sized photos taken:
        a) Before and after chemical overhaul
        b) New and old water pipe and insulation
        c) Wall water mark and damaged wall paper (in year 2017)
        d) Corroded coil condition
        e) Repaired condition

        As from our reports, we wish to assure you that there is no misdiagnosis. And we have reviewed your requests for discounts which we have already given to the best price we can manage.

        Thus, we regret that we are unable to accede to your request to the waiver for coil swapping as the quotation was confirmed before proceed of jobscope.

        Kind regards,
        Bencool Services

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